Everything You Need To Know

Product Promise

Firstly I must say I do not condone the selling and wearing of new fur. All of the furs that I sell are true vintage and are not from endangered species.


All items are researched and dated but sometimes it can be hard to date a piece in that case circa will be noted in the description.


Yes all items are inspected prior to listing.


I check for missing buttons, press studs and zippers are all in order and will replace if needed. I mend holes and tears and ensure seams are all in order. I will mention all faults and changes to the original garment in the product description. 


All my items are thoroughly cleaned and hand washed where possible. Please read the washing instructions listed in the description for each garment.

Payments

I accept payments made by Visa, Mastercard, American Express, Union Pay and Paypal.

Layby

I offer laybys where you can gradually make payments over a 2 month period. Your first payment of 20% is due within 24 hours to secure your layby. You will need to sign a contract attached to the invoice that you agree to make regular fortnightly payments over the 2 month period to secure your layby. In the event that you are unable to finalise your layby all payments made will be refunded.  


To open a layby please fill out the layby order form. I will then invoice you via paypal within 24 hours.

LAYBY ORDER FORM

Returns and Exchanges

Heart Shaped House strive to guarantee customer satisfaction so please check all measurements and message me if you have any further enquiries regarding an item.


I will try my best to represent each item as best I can but the items sold are in pre loved vintage condition and will show some signs of general age and wear. 


You can now shop with confidence and are welcome to return or exchange an item for change of mind. Please contact me within 7 days of delivery and then send me back the item within 14 days of delivery.


Buyers are responsible for return shipping charges. If the item is not returned in the original condition the buyer will be responsible for any loss in value. 



Return Shipping Address:

Heart Shaped House Vintage
23 Boree Ave

Forest Hill NSW 2651

Shipping

Shipping Within Australia

I use Couriers via Sendle so please allow 2 - 5 working days for your parcel to arrive. All items will be sent with tracking.


Unfortunately Sendle do not send to PO BOX addresses so I will send your order via Australia Post. Please select the PO BOX shipping fee at checkout.


International Shipping

Yes I ship worldwide but unfortunately shipping is costly and I have no control over the prices listed at checkout.


Please contact me for a custom shipping quote if you are not in the United States or United Kingdom.


You can use Australia Post Economy Air without tracking, please allow 6 - 10 working days for delivery. 


Or you can use Australia Post Standard Shipping with tracking, please allow 6 - 10 working days for delivery.


Buyers are responsible for any customs or import taxes fees that may apply. I am not responsible for any delays due to customs.

Layby order form

Gradually make payments over a 2 month period. Your first payment of 20% is due within 24 hours to secure your layby. You will need to sign a contract attached to the invoice that you agree to make regular fortnightly payments over the 2 month period to secure your layby. In the event that you are unable to finalise your layby all payments made will be refunded.  


To open a layby please fill out the layby order form. I will then invoice you via paypal within 24 hours.

LAYBY ORDER FORM

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